British Airways has launched an investigation into comments on a Facebook group created by London Gatwick Ground Staff that calls passengers "smelly and annoying".

According to comments on Facebook, ground staff's biggest pet hate is customers who put boarding passes in their mouths before handing them over at the departure gate.

Although the series of comments is filed under 'London Gatwick Ground Staff' on Facebook, Heathrow's Terminal 5 also comes in for criticism, following its disastrous opening this summer.

Staff have uploaded a video of a song containing the lyrics: "You can shove this terminal up your arse."

American passengers also feel the brunt of irate ground staff.

One member of the closed group (only BA staff can join after being vetted by its founders) going by the name of Deepa wrote:"They ask which gate with their stupid American accent - aaargggh!! Its soooo annoying!!!! [sic]"

This revelation of staff animosity towards customers comes after 13 Virgin Atlantic staff were sacked after describing their passengers as "chavs" on a Facebook page last month.

A BA spokesman said the airline will be talking with staff "about their disappointing and unwise comments, which are totally unrepresentative of the vast number of hard-working ground staff we employ at Gatwick".

www.britishairways.com
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